2022 Cleaning Inspections

Coming from a humble beginning, I often never lose sight of the accomplishments of my team and how we got here. It is alright to be proud of your wins, but we can never be so arrogant to think we have everything figured out. Each industry is ever-changing and the skills we learn in business is an ongoing study. Priority Clean became one of the top performing cleaning companies in Great Falls by staying true to core values—good and honest employees, accountability, gratitude, and professionalism.

In one of our weekly manager meetings, the CM, WM, and supervisors all voiced their opinions on the concerns of the week and how we can solve current challenges. Our Procurement Officer and I listened and only chimed in when they finished talking. Every manager has solved a problem in these meetings at least once or twice, which is why I value these meetings as the “power hour,” a time dedicated to improving the company. And for this discussion, we all agreed on leaving no questions unanswered going forward. We implemented company policy, a cleaning procedure, and an improved training method still used today. If we don’t have an answer to a company problem, then an employee will make up their own rules. This leads to inconsistency and customer complaints. We learned to have policies and systems in place, on everything.

One company procedure we implemented is Manager inspections. I always say, “we need to catch things before the customers do.” Mostly, our mid-level staff is on top of things in their assigned buildings; however, mistakes do happen. Checking new hires is even more crucial, as they are more likely to forget something or skip a procedure. Inspections show our customer that we care about quality control.

There is a phenomenon called Cleaner De ja Vu, and it effects all employees who clean the same buildings each night. They think they vacuumed that room, but it was only done in last night’s memory. They swear that every trash has been changed, but they’re mistaken due to picking up the same canister for the past six months. This is why I harp on our managers to cross-train, trade hands, and mix it up with our cleaners and their assigned accounts. A fresh set of eyes and a new atmosphere can do wonders! If not, then inspections are our only recourse.

Inspections of customer accounts is the only way our company will thrive. I will continue to develop it as you follow my cleaning journey in this blog. Have a great week!

Thanks for reading. If you enjoyed this and need a new cleaning company who checks their employees work, give us a call at (406) 590-1987.